Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, please contact us at info@scentifyperfumes.com. Please note that returned items must be sent to the following address: 7 N. Petrini St., 8600 Yambol.

If your return is accepted, we will send you instructions on how and where to send your package.

In the event of a return due to a change of mind, the customer is responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us regarding any return-related questions at info@scentifyperfumes.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and rectify it.

Exceptions / Non-returnable items The right of withdrawal does not apply in cases provided for by law, including for sealed goods that are unsuitable for return after unsealing due to health protection or hygiene reasons.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal for the EU Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it—unworn or unused—with tags and in its original packaging. You will also need a receipt or proof of purchase

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@scentifyperfumes.com.